FAQ

Frequently Asked Questions

Q. Where is my order?

A. We are able to send most packages with NEXT DAY DISPATCH. Please allow 2-5 extra working days during November & December. Once dispatched orders within Australia can be expected approximately 1-7 working days.

You will be advised by email when your item has been collected for delivery. For all information regarding Processing, Shipping and Delivery please click here.

Q. Is this item in stock?

A. Here are the terms we use and what they mean to you:

In Stock: The item is available and can be dispatched within processing and shipping terms.

Pre Order: This product is due for a new release. When this product is received from the distributer, we will dispatch the product within our shipping terms

Q. What does PRE ORDER mean?

A. Pre Order: If an item is on Pre Order it means that that this is a PRE RELEASE product and we expect HIGH DEMAND for this product. Putting in a PRE ORDER guarantees that you will be one of the first customers to get the product when it arrives. We recommend that that you place PRE ORDER items on separate orders.

Where an item on PRE ORDER is part of a larger order, the entire order will NOT be shipped until the PRE ORDER product is ready for shipping.

Q. What happens if I have PRE ORDER item in an order with other products in stock?

A. If you have PRE ORDER item/s in your order with items that are in stock, this will DELAY your entire order until the PRE ORDER item has been received by us.

If you would like to obtain your goods faster we recommend that you place the PRE ORDER item/s on a separate order. That way you will receive your other products within our shipping terms.

Q. Can I order over the phone?

A. In certain circumstances you may place an order over the telephone, however we recommend that you use our secure E-commerce system to ensure that you have the correct goods selected as we reserve the right to charge an ADMIN FEE of $15.00 for all phone orders. We cannot be responsible for items ordered over the telephone not matching items you thought you were ordering.

Q. My coupon code doesn’t work?

A. If the information you have entered is correct please email us at the following address [email protected] with your order number (if you have one), the coupon code, and any error message that occurred at the time of entering.

We will be in correspondence to assist you within 24hrs, however our team strives to return emails within 4 hours during business hours.

Q. Why haven’t I got free shipping?

A. Please refer to our Delivery page: http://www.toysparadise.com.au/delivery for details.

Q. I can’t add items to the shopping cart!

A.Try the following:

1.Please refresh your page;

2.Try another web browser (i.e. Internet Explorer, Google Chrome or Firefox); and

3.Empty your cache file using the Tools Option section of your browser.

Q. I can’t view my shopping cart!

A. Try the following:

1.Please refresh your page;

2.Try another web browser (i.e. Internet Explorer, Google Chrome or Firefox); and

3.Empty your cache file in the Tools section of your browser.

Please note that the above may result in your order being lost and you may have to start again.

Q. Can I request colours for Assorted Items?

A. We do take all efforts to limit the amount of stock sold as “assorted”. Any item that is labelled “Assorted” comes from our suppliers in that form and in most circumstances cannot be individually selected for colour or type.

Q. Do you have any physical stores?

A. Toys Paradise does not have a physical store.