Terms & Conditions

The terms and conditions ("information") compiled in this document are subject to change without notice. It is the responsibility of the any person seeking to rely on the information by visiting our website at www.toysparadise.com.au or by contacting Toys Paradise on 02 85792200. "Toys Paradise", "we", "us" and "our" are references to Toys Paradise, the trading name of Toys Paradise Australia Pty Limited A.B.N. 44 142 329 539 - a company registered in Australia under the Corporations Act 2001. A reference to “you” to “your” is a reference to a Toys Paradise customer. 

The Terms and Conditions in this document govern the use of Toys Paradise's Online Shopping Service (the Service). The Service includes shopping, returns, and participation in promotions run by Toys Paradise.

 

A. Processing, Shipping & Delivery

Christmas Holidays Processing TImes

Orders placed from the 23rd-December through to January 4th will begin shipping from January 4th 2016

(i) Processing Times

Our Processing Times range from one day to four days depending on the availability of the products.   As a guide, over 80% of our orders are processed the following day after order.  We strive to ensure that processing times are as short as possible, however logistics are complicated and sometimes our stock levels might be out due to human or computer error, our suppliers may supply the wrong product or not at all due to factors outside our control.  Where this happens, we will contact you within 3 days of placing your order to let you know if the processing time will be longer than 4 days. 

(ii) Shipping Policy

So what is Toys Paradise’s Shipping Policy?

Australia is a big, vast country and our population is spread all over in isolated patches.  As such, shipping can be costly.  Shipping costs for parcels are not standard across weights and distances, they vary according to where you are and how much your parcel weighs.  Toys Paradise has worked hard to find an economical solution for our customers to make sure the benefits of our shipping policies outweigh the costs of you physically searching for the products we have.   We’ve also tried to make it fair and equitable.  We’ve also tried to make it easy.  This is what we’ve come up with. 

When do I receive FREE Shipping?

Shipping is FREE for orders over $89.00 for both Standard and Large Parcels for shipping to Metropolitan Areas.

Shipping is FREE for orders over $200.00 for both Standard and Large Parcels for shipping to Regional Areas.

The total value of your after all discounts and coupons must exceed the above FREE SHIPPING thresholds for FREE SHIPPING to apply.  

How much will Shipping cost me if I don't qualify for FREE Shipping?

At Check Out your shipping costs will be calculated based on:

  1. how much you spend;
  2. your location; and
  3. the weight of your parcels.

This section gives you a guide of how the shipping costs are determined.

To assist you in determining whether your order will be a Standard, Large or Oversized Parcel please see below:

Standard - A parcel weighing up to 5kgs (this is over 95% of our orders)

Large - A parcel weighing from 5kgs to 15kgs (this is a lot of toys)

Oversized - A parcel weighing over 15kgs (the really big stuff you’d need a truck to take home)

Now you know what the sizes are, the below table is a guide to how much shipping will cost within Australia.

  Metro  Regional  Rural 
Standard $11.95
or FREE over $89 
$13.95
or FREE over $200
$19.95
Large $11.95
or FREE over $89
$15.95
or FREE over $200
$29.95
Oversize $29.95 $39.95 $49.95

(iii) Delivery Guide

We use established courier companies and Australia Post to ensure the fastest possibly delivery to you.  Australia is a vast nation and shipping sometimes can be beyond our control. The below table is a guide as to when you can expect to have your goods delivered to you after Toys Paradise has processed your order.

We will endeavour to contact you should there be any delay in the below delivery times.

Delivery Guide

Notes on Delivery Guide:

  • We do not ship to P.O. Box addresses.
  • Orders will require signature on delivery.
  • Delivery times are based on working days and are approximate only.
  • No liablity is accepted for late delivery.
  • Delivery times may very according to weather, road conditions and seasonal overload such as Christmas.
  • Orders are shipped with Toll IPEC, Fastway Couriers and Australia Post within Australia.
  • You will be provided a Tracking Number to track delivery of your goods.

(iv) What if no one is there to receive the Goods I have ordered?

We have taken the effort to pack and ship your goods to you, so please make the effort to have someone there to sign for them.

The best way to ensure this is to have them delivered to a business address or follow the tracking and make sure you or someone else is available.  Parcel Point is also a great way to ensure this (see below).

If, as we know sometimes happens, there is no one there; the parcel will be delivered to the nearest courier depot or Post Office for your collection.

(v) Click & Collect with Parcel Point

If you’re not sure whether someone will be present at your delivery point, Parcel Point is the perfect solution for you.  Parcel Point fits in with your schedule through a network of extended-hours collection points. With over 1,000 locations, open 7 days until late, you can now pick up your order at your local store - when it suits you. No more missed deliveries or waiting around for your order to arrive.

And the best news – this convenient service comes at no additional cost if picked up within 7 days (A$2.95 fee will be charged if you pick up after this period).

Here’s how it works:

  1. SHOP: Add items to your shopping cart.
  2. SEND: Select ParcelPoint at the checkout and choose your local store. There’s no extra charge and you can pick from over 1,000 locations including pharmacies, convenience stores and more, open 7 days and late.
  3. COLLECT: You’ll receive an email or SMS when your order arrives. Collect it when you want.

It's that easy!

(vi) Orders to New Zealand

All Orders to New Zealand will incur a minimum shipping fee of AUD 35.00. Free Shipping rules do not apply on New Zealand orders.  For LARGE or OVERSIZE parcels please email [email protected] for more information.

(vii) International orders (excluding New Zealand)?

We do not ship overseas. However, if you are willing to organize your own courier service to pick up and deliver your order we might be able to help you place an order. Please email [email protected] to place an order. 

 

B. Phone Orders

Toys Paradise offers Over the Phone Orders

Toys Paradise is an online business and we have built our systems to allow ease of use.  Our Customer Service Agents are there to assist with all enquires; however, we reserve the right to charge a $15.00 Admin Fee all phone orders.  This fee is not refundable under any circumstances even if your order is refunded due to other means and we will let you know if we are going to charge this fee prior to taking your phone order.

As an online business, we encourage orders to be placed over the internet to avoid this admin fee.  Friendly advice from our customer service staff is, of course, free.

 

C. Exchanges, Returns and Refunds

All of your purchases from Toys Paradise are covered by the Australian Consumer Law.  As such you have certain rights with respect to warranties and guarantees. Toys Paradise will ensure it abides by the Australian Consumer Law.

(i) Returns for Exchange

If you’re not happy with your purchase because you have not chosen the right product, we are happy to offer a store credit or exchange.  This is what we refer to as an Exchange.   If you decide to apply for an exchange or store credit, the following conditions apply:

a. Returns must be received by Toys Paradise within 21 days of the customer receiving the product(s).

b. The product(s) should be in its original condition and packaging undamaged.

c. Freight cost to RETURN the product to Toys Paradise is covered by the customer.  You are responsible for any lost returned parcels so please send it back to us via a traceable method like registered post or traceable courier.

d. Freight cost to send you the exchanged product(s) is covered by you and will be invoiced to you and you will be required to pay for the shipping prior to the goods being shipped to you. 

e. If you cannot find a suitable product to exchange, you may apply for a Store Credit.  Please note we do not give refunds for exchanges.  Store credits cannot be used for shipping and can only be applied against the purchase of another product.

f. With your return for Exchange please include with the return a copy of your original purchase email containing and a statement containing:

Order number
• Name
• Contact Details
• Exchange or Store Credit Request

(ii) Returns for Faulty Products

Under the Australian Consumer Law as a supplier we are responsible to ensure that the products we sell are fit for purpose and free from faults.  If you receive a product that was faulty from the manufacturer, please follow these instructions:

a. If a product is faulty, it should be returned to us within 21 days of you receiving the item.

b. Please contact [email protected] or call us at 02 8579 2210 to arrange a return for the product. We pay for shipping back to us. 

c. Faulty products once received by Toys Paradise can be exchanged for new one, a different product, store credit or full refund.

d. Where you chose a store credit we will give you an additional 10% of the value of the product as our way of saying sorry for the inconvenience. 

e. With your faulty product please include with the return a copy of your original purchase email containing and a statement containing:

Order number
• Name
• Contact Details
• Exchange, Store Credit or full refund.

 

D. Colours and Sizes

Toys Paradise provides high quality pictures of our products. Please be aware that whilst we have done all we can to ensure that you see real life colour, depending on your viewing screen the colours may appear slightly different to the actual products.  

 

E. Prices on Toys Paradise

All prices in the shopping areas are in Australian dollars (AUD) and are inclusive of GST. Toys Paradise takes all steps to ensure that prices are prices are correct at time of publication; however we reserve the right to alter prices should we inadvertently publish incorrect prices. If this should happen after you have ordered a product on the site and have passed through the check out, we will contact you prior to sending your order and notify you of the correct price. You will then have to choice to either proceed with your order or cancel the order.

 

F. Marketing & Promotions

By purchasing products or registering as a member you agree that your details including your email address, mailing address and mobile phone number may be used by us or Games Paradise Online Pty Limited to keep you informed about future products, services and events provided by either Toys Paradise or Games Paradise Online Pty Limited. If you wish to change your contact mechanism (specify direct mail, telephone or email) or opt out of any communications from Toys Paradise or Games Paradise Online Pty Limited you can do so by amending your details on our website or alternatively contact customer service on 02 8579 2210.

Unless otherwise specified, sales and discounts are applied to our prices by use of a "coupon code" at the time of check out.   To ensure that you obtain advertised discounts please ensure use of the relevant coupon code at check out.    If you proceed through check out without use of a coupon code, please contact customer service for adjustment to your payment.

Please note that all items for sale on Toys Paradise are for retail purposes only and we reserve the right to refund any purchases that are intended for resale purposes.

 

G. E-Gift Cards

Toys Paradise provides E-Gift Cards to be purchased on line. To redeem an E-Gift Card you will need the individual code allocated to the E-Gift Card. The Conditions of the Gift Card as follows:

a. E-Gift Card can be redeemed for merchandise only and are not redeemable for cash.

b. E-Gift Card is valid for 12 months from date of issue.

c. E-Gift Card can be purchased online.

d. E-Gift Card will be emailed to recipient of the gift and the purchaser will be sent a confirmation that the Gift.

e. E-Gift Card can only be redeemed on Toys Paradise's website.

f. If an E-Gift Card is redeemed for less than the amount purchased, the recipient will still able to return to Toys Paradise's website at a later date to redeem the remaining amount of funds on the E-Gift Card.

g. E-Gift Card are in AUD.

h. Standard shipping rules apply for any items purchased using a E-Gift Card.

i. E-Gift Cards cannot be refunded once purchased.

 

H. Phone Orders

Toys Paradise is a trade mark of Toys Paradise Australia Pty Limited. The copyright and other intellectual property rights in the material contained in the Service are protected by Toys Paradise Limited.

 

I. Children

Toys Paradise will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases, including subscriptions, on the Service.

 

J. Disclaimer

This Service provides general information about Toys Paradise Limited and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about Toys Paradise and the services and products they offer. Toys Paradise reserves the right to change, delete or move any of the material on the Service at any time without notice.

Toys Paradise and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.

 

K. Pre Orders

The terms and conditions of Pre Orders are covered by this section:

(i) What is a Pre Order?

From time to time Toys Paradise will offer products to be sold on Pre Order.  Pre Order products will be clearly labelled on the Product Page.   A pre order product is a product that we do not currently have in stock, but have been promised stock from our suppliers.   The products on Pre Order are generally products in high demand and by Pre Ordering your product you will be placing yourself ahead in the queue of other customers when the product is delivered into our warehouse.

(ii) When will my Pre Order be shipped?

Toys Paradise will clearly mark in the product description when we expect the product to be shipped.   We will also send you an email confirming that your product is a pre-order containing these conditions.

(iii) What if I have purchased other in stock products with my Pre Order?

If you have purchased other in stock items with your Pre Order products, your whole shipment will be held until your Pre Order item is ready to be shipped.   If you want your in stock items to be shipped prior to your Pre Order item(s), you may email contact Customer service on [email protected]  together with a copy of your order and request that your in stock items be shipped.  Please note that this may incur additional shipping charges and shipping charges will be subject to Toys Paradise’s Shipping Policy contained in these Terms and Conditions.

(iv) What if Toys Paradise’s Suppliers cannot fulfil your Pre Order by the Time indicated in Product Description?

From time to our suppliers receive delays in suppling products to us which in turn provides a delay to you. These delays are out of the control of Toys Paradise.   If we expect delays, we will notify you in advance.  If the delay is greater than two weeks, you will be offered a full refund or store credit.  If you decide to take the Store Credit, Toys Paradise will credit you with an additional 5% of the value of the refunded item.   You may, of course, choose to hold your pre order and secure your product when it arrives.